In this self-paced, dynamic session, participants will explore how applying human-centered design principles to the employee experience can drive measurable business outcomes. Led by Kalifa Oliver,Ph.D., a global HR industry expert, award-winning employee experience (EX) strategist, distinguished scholar, author, and a luminary in the intersection of academia, business, and innovation, this session delves into the strategic role of employee listening, advanced analytics, and ethical technology use in shaping a more connected, efficient, and people-focused organization. Attendees will gain insights into how organizations are using employee sentiment data and experience management platforms to streamline decision-making, improve retention, and align workforce strategy with overall business goals. Through real-world examples and evidence-based practices, participants will leave equipped to lead human-centered transformations that elevate both employee wellbeing and organizational success. Key Topics Covered: Human-centered design in employee experience strategy Leveraging data and AI responsibly in employee listening Connecting employee insights to leadership and business outcomes Demonstrating ROI from people-first initiatives Balancing innovation with ethics and privacy Ideal for: HR and People Analytics professionals, EX/CX leaders, organizational designers, and business leaders seeking to integrate employee experience into enterprise strategy. Duration: 1 hour Platform: Online / Self-paced Credits Available: Eligible for SHRM recertification credit only (1 PDC)