Designing for People: How Human-Centered Insights Can Drive Business Success

In this self-paced, dynamic session, participants will explore how applying human-centered design principles to the employee experience can drive measurable business outcomes. Led by Kalifa Oliver,Ph.D., a global HR industry expert, award-winning employee experience (EX) strategist, distinguished scholar, author, and a luminary in the intersection of academia, business, and innovation, this session delves into the strategic role of employee listening, advanced analytics, and ethical technology use in shaping a more connected, efficient, and people-focused organization. Attendees will gain insights into how organizations are using employee sentiment data and experience management platforms to streamline decision-making, improve retention, and align workforce strategy with overall business goals. Through real-world examples and evidence-based practices, participants will leave equipped to lead human-centered transformations that elevate both employee wellbeing and organizational success.

Key Topics Covered:
Human-centered design in employee experience strategy
Leveraging data and AI responsibly in employee listening
Connecting employee insights to leadership and business outcomes
Demonstrating ROI from people-first initiatives
Balancing innovation with ethics and privacy

Ideal for: HR and People Analytics professionals, EX/CX leaders, organizational designers, and business leaders seeking to integrate employee experience into enterprise strategy.


Duration:
1 hour

Platform:
Online / Self-paced

Credits Available:
Eligible for SHRM recertification credit only (1 PDC)